Parenting - Refined At Baby Borough
Thoughtfully designed baby and parenting essentials that bring more comfort, safety, and ease to everyday family life
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Frequently Asked Questions
How do Baby Borough products help create easier, less stressful days with a baby?
Baby Borough products are designed to simplify everyday parenting with practical, easy-to-use essentials that improve comfort, convenience, and peace of mind.
Are Baby Borough products safe for everyday use?
Yes - Baby Borough products are chosen with everyday parenting in mind, focusing on practical design, comfort, and safe everyday use. We also recommend following each product’s care and usage instructions for best results.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact Us' page, or by emailing us directly at babyborough@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Baby Borough exists to help modern parents feel confident, calm, and prepared wherever parenting happens, with thoughtfully chosen baby essentials that bring convenience, comfort, and peace of mind. We create stress-reducing solutions families trust, while delighting partners and gift-givers too.
Fast, Free & Secure Shipping Australia Wide
We believe easier parenting shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your baby essentials are packed with care and delivered straight to your door, so you can feel more prepared, supported, and confident sooner.